FREQUENTLY ASKED QUESTIONS

Did you close the business Pure Balance?

  • I have not closed the business. I am transitioning the business out of the studio space this June to mobile and onsite work. This transition will be slow due to the current health crisis.  As of 5/26/20 licensed massage therapists are not able to practice legally in NYS. I will reopen client options when I feel I can offer an experience that is safe and enjoyable for my clients. 

I have a gift certificate that is expiring this month! What can I do?  

  • Reach out to me via email or voicemail if you are not a regular client of mine, so that we can work out an option to connect beyond the expiration date of your gift certificate. My schedule is booking 2 - 3 months in advance, so if you have an expiring gift certificate you may also consider using the gift certificate to treat yourself with some of the {have a soak} items that I carry in the studio.

  • If you choose to wait for an appointment with me, I will add you to my waiting list, but expect to wait up to 3 months for your service to redeem your 2015 to 2019 gift certificate.

Should I offer a tip for my service at Pure Balance?

  • Gratuities are a matter of subjectivity. As a massage therapist, certified neuromuscular reprogramming therapist and independent business owner, my sessions are a professional, alternative treatment, that are more medically  oriented with problem solving pain and stress, or anxiety; therefore, I certainly request that no tip is applied to your service.

Do I need to arrive early for every appointment? 

  • Yes. All of my appointments are designed to begin at the scheduled start time, so I request that you arrive 15 minutes prior to your scheduled session so that you may enjoy the complete appointment experience. Late arrivals will not be afforded the opportunity to extend their session. 

Can you see multiple clients for massage therapy services at the same time? ​

  • I am a sole practitioner at Pure Balance, so I am unable to accommodate multiple clients who wish to receive services at the same time in my studio. 

I have a cold or the flu, should I reschedule my appointment? *NEW COVID GUIDELINES COMING SOON*

  • Yes! A cold is most contagious 3 days before symptoms appear and through the 5 days after symptoms appear. You should also reschedule your appointment if you have an active infection or are on antibiotics. I work with clients who have compromised immune systems - the elderly, women undergoing cancer therapies, etc, so maintaining a clean environment is important to prevent spreading your illness to another client or to me. Rest, get well, take care of yourself and reschedule when you are feeling better. Thank you!

I have to cancel my appointment at the last minute, will I be charged for my service?

  • You will be charged 25% of the scheduled service fee that you cancel when you offer less than 24 hours notice. This fee may be paid in the office or via an invoice online. All fees must be paid prior to scheduling follow up appointments. I will

 

May I use my Gift Certificate towards another service, or break it up to use towards multiple services?

  • Yes. I understand that the type of massage gifted to you, may not be the type of service that you are interested in receiving. Your gift certificate may be used towards another service of your choice, broken up into smaller amounts for shorter sessions, used for an add on service, or used towards a longer session.

  • Please note that the TIME of the gift certificate does not get broken up for your services. The dollar VALUE of the gift certificate will be broken up to use towards your choice of service. 

  • Some people also feel unsure about receiving massage therapy after it has been gifted. Gift certificates may not be exchanged for cash value, but can be used towards retail purchases at Pure Balance.

 

What can I expect during my first massage therapy appointment and follow up appointments?

  • Please arrive 15 minutes prior to your table massage appointment start time so that you may have time to use the restroom, discuss your goals for the day, and to change your clothes. My policy is to begin your session at your appointments scheduled time. 

  • Your first appointment -  I offer thorough consultations so that I may customize a session to meet your individual needs. I have a health intake form that you will fill out for your first visit which reviews medical history, areas of pain, any concerns with allergies, and your goals for your session. We will have time to discuss any questions about massage therapy and your session before we begin each session.

  • Follow Up appointments. Your intake form will be available for your review so that we may note any changes in medical status and after review you will "sign-in" on your sign in sheet/consent form. We will review goals and set the intention for your session at each visit.

 

Do you offer couples sessions?

  • I do not offer couples sessions at Pure Balance.

Should I eat before my massage therapy appointment?

  • If you are too full or too hungry, you may find it difficult to relax. Please use your best judgment.

 

Will you play music during my appointment?

  • Yes. I have a variety of streaming relaxation music to offer you during your session. Some clients also request that no music be played during their session, and that is fine too. 

 

What kinds of products do you use?

  • I take pride at Pure Balance in using quality local and organic products whenever possible during your services. Pure Products - Balanced Body & Mind! 

  • I am currently using organic jojoba oil or Sacred Earth Botanicals Vegan Massage Lotion (dimethicone & paraben free.  It is also hypoallergenic - no nut oils). I create custom essential oil blends from the following brands: Mountain Rose, Bulk Apothecary, White Lotus Aromatics, doTerra, and Young Living with creams, body butters, and oils that I change seasonally.  

  • You can also choose to have a scent-free session

  • Please contact me with questions or concerns regarding  products for your session. 

Should I remove my undergarments for my therapeutic massage session?

  • Some clients prefer to keep their undergarments on for their session and others prefer to be completely undressed.  

  • Only the area of your body being massaged is uncovered during your table session.  I provide strict draping methods throughout your session.  With low back and hip work, having the undergarments removed allows access to the musculature of the low back, hips, and glutes.

  • Ultimately, this decision is up to you! I can work with you in your session with either method.  We can further discuss draping and your comfort level during your pre-session consultation.  Fully clothed table massage is also an option. My goal is to provide you with complete comfort & security during your session. 

 

Is it ok if we talk during my session?

  • I encourage open communication about anything you are experiencing during your massage session in regards to pain, too much or too little pressure, temperature, comfort, etc. I recommend quietness vs. casual conversation during your session. This allows us both to be present during your session, may improve relaxation, and allows you experience awareness with how your body is feeling and responding during the work.

 

Do you take walk in customers?

  • I do not take walk in customers. At Pure Balance, I see clients by appointment Monday through Friday. This allows me to offer each client a completely personalized, private, and individual experience for their session. Enjoy the non rushed envioronment and experience at Pure Balance. 

  • EMAIL ME or call the studio at 607-377-6391 to set up your next appointment. 

 

What forms of payment do you accept?

  • I accept cash, checks, & credit cards and as a small business owner, I prefer cash or check payments. My receipts are paperless at Pure Balance in an effort to be environmentally friendly. All receipts are emailed to you following the transaction. There is a $40 fee for any returned check. 

 

Is your Square credit card processing secure? 

  • All information my customers submit is encrypted to the Square processing servers. Square complies with all required PCI standards. As per Square's Seller Agreement, Security Policy and Privacy Policy, they will never sell information to third party vendors.

    Square protects its systems with industry-leading technology and security controls, including:

  • Square performs data encryption within the card reader at the moment of swipe.

  • Square’s software is developed using industry-standard security best practices.

  • Square’s servers are monitored around the clock by dedicated security staff.

  • Square’s employees act in accordance with security policies designed to keep your data safe.

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