FREQUENTLY ASKED QUESTIONS

Did you close the business Pure Balance?

  • I have not closed the business Pure Balance Therapeutic Massage. I transitioned the business out of the physical studio space in June 2020. I am still a licensed massage therapist in the state of NY and maintain my continuing education requirements and continue to practice massage therapy and NMR with my family only, during the pandemic. Although I do not have a brick and mortar studio space, I am still a licensed practitioner that connects my practice of massage therapy and wellness offerings with the business name Pure Balance Therapeutic Massage. I have not gone "out of business" and will continue to maintain the business name and practice in this way for the foreseeable future.

I have a gift certificate that is expiring this month! What can I do?  

  • Reach out to me via email or leave me a voicemail at 607-377-6391. I will not correspond via text for questions regarding gift certificates. You may consider using your gift certificate for self care items from my product line {have a soak}.

 

Is your Square credit card processing secure? 

  • All information my customers submit is encrypted to the Square processing servers. Square complies with all required PCI standards. As per Square's Seller Agreement, Security Policy and Privacy Policy, they will never sell information to third party vendors.

    Square protects its systems with industry-leading technology and security controls, including:

  • Square performs data encryption within the card reader at the moment of swipe.

  • Square’s software is developed using industry-standard security best practices.

  • Square’s servers are monitored around the clock by dedicated security staff.

  • Square’s employees act in accordance with security policies designed to keep your data safe.

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