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frequently asked questions

I'M NOT SURE WHAT SERVICE TO PICK, WHAT SHOULD I DO? 

Connect with me and see how my offerings can best support you and your wellness goals. Please reach out to me with any questions you may have. Call 607-377-6391 or email purebalanceny@gmail.com for a consultation. 

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WHAT TIME SHOULD I ARRIVE FOR MY APPOINTMENT? 

NEW CLIENTS: Please arrive 15 - 20 minutes prior to your appointment start time to fill out a health intake form and for our initial consultation so that we begin your service at the scheduled time. i.e: scheduled appointment at 3:30P, arrive 3:15P

RETURN CLIENTS: Please arrive 5 - 10 minutes prior to your appointment unless you have had a significant change in your medical status like a surgery, injury etc, then please arrive 10 - 15 minutes prior so that we can have a more in depth consultation.

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LATE ARRIVALS

Your appointment starts and ends at the time that it is scheduled.  Please arrive to your appointment accordingly to  ensure the full service time and experience. The cost of the service does not change based on your arrival  time. In the event that you are more than 10 minutes late to your appointment, pure balance therapeutic massage reserves the right to enforce the cancellation policy.

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WHAT SHOULD I WEAR TO MY APPOINTMENT? 

I recommend wearing something that is comfortable and easy to take off and put back on after your appointment. Some clients are coming straight from work but bring loungewear to change into after their appointment. It is up to you and your comfort!

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WILL ONE APPOINTMENT 'FIX' ME?

Massage therapy isn't magic, and if you have noticed an ongoing issue (undereye or facial puffiness, shoulder tension, jaw tension, etc), please keep in mind that there is not a special hack to make long lasting shifts in one session. Massage therapy is just one tool in your overall wellness journey to help facilitate wellness. If you are not doing homework, or bringing in recommendations to offer your body and mind between sessions with me, your progress will be very slow. You may also consider a series of express services in between regularly scheduled services to help facilitate progress.

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​HOW DO I PREPARE FOR MY FACIAL FOCUSED SERVICE?  

FACIAL FOCUSED SERVICES INCLUDE: Balance, Gua Sha Facial Fusion, Thai herbal poultice face massage, Body + facial gua sha combo, Lymphatic drainage face or face + body combo, Advanced face, head, neck and jaw service.

 

If possible, arrive "make up free'. None of my facial focused services are facials, so cleansing and make up removal are not a part of this wellness experience. If you are coming from work or unable to remove your make up prior to your service, please reach out to me so that we can discuss possibilities! 

 

Gua sha facial fusion includes 'lifting' and 'sculpting' massage techniques with jojoba or aypa raw balm to soothe and awaken the musculature of the face, head, neck and jaw, offering a feeling of renewal and rest.

 

I perform a significant amount of scalp work during facial services because of the connection of the musculature and fascia to the neck, face and jaw, so if you would like your hair protected because of either new hair extensions or a recent haircut, blowout, etc, please let me know so that I can offer a protective hair wrap during the service. 

 

Otherwise, no special considerations or preperation is needed for this service. 

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DO I NEED TO SHAVE MY LEGS BEFORE MY APPOINTMENT?

No. You don't ever have to worry about shaving or not shaving for your appointment. There is never judgement or a need to shave prior to your service, it does not impact the effectiveness of the work if you do not shave. It is recommeded that you DO NOT SHAVE if you are receiving a lower leg or foot scrub to avoid irritation. 

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ARE THERE CONTRAINDICATIONS FOR THE LYMPHATIC BRUSH?

I use caution and alter treatment if you have,

  • Bronchitis: don’t use directly over sternum

  • Menstruation: can make period heavier

  • Nevus (Raised Mole): work around

  • Low Blood Pressure: be careful of over-use, do shorter sessions

  • Hyperactive Thyroid: do not work on thyroid directly

The lymphatic brush is not recommended if you have,

  • Active cancer

  • Deep Vein Thrombosis (DVT)

  • Congestive Heart Failure (CHF)

  • Acute infection or inflammation

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WHAT ARE GUA SHA CONTRAINDICATIONS? 

  • Botox or similar within 2 weeks

  • Fillers within 4 weeks

  • Facial threads must wait 12 months or until fully absorbed

  • Impaired skin integrity

  • Active herpes virus/cold sore

  • Skin lesions or bruising

  • Sunburn

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DO YOU OFFER 30, 45 OR 60 MINUTE SERVICE OPTIONS?

  • I offer express services for RETURN clients. Online booking is not an option for express services - text or email to book. 

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WHAT FORMS OF PAYMENT DO YOU ACCEPT?

I accept cash, check, Venmo and credit card processing through Square. My preferred method of payment is cash, check or Venmo.

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I HAVE A GIFT CERTIFICATE THAT IS EXPIRING, WHAT CAN I DO?

  • Reach out to me via email or leave me a voicemail at 607-377-6391 so that we can get something in the book for you. You may also consider using your gift certificate for self care items from my online shop or in the studio.

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