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  • Punctuality: Please arrive 15 minutes prior to your NMR or massage therapy appointment start time. This allows time for our consultation to review your goals for the day, for you to change clothes, use the restroom, etc. so that we may begin your session at your appointments scheduled time. Late arrivals will limit my ability to offer the complete appointment experience. Please note that late arrivals will not be afforded an extension of scheduled treatments so that I may accommodate others whose appointments follow yours. Treatments will be rendered only for the remainder of the scheduled appointment time and you will be responsible for the payment of the full service that you scheduled.

 

  • Reschedule/Cancellation/No Show Policy: I request 24 hours notice to cancel or reschedule your appointment. My policy allows you to cancel or reschedule with no fee when you offer more than 24 Hours notice. There is a 25% fee of the reserved service due when you offer less than 24 hours advance notice for your cancellation or rescheduling request. Failing to show up for your appointment (no show) results in a full service fee for your scheduled service. Any fees you incur must be paid before a follow up appointment at Pure Balance is scheduled. If you are paying for your service with a gift certificate, the balance due for your late cancel/rescheduling or no show will be charged to your gift certificate.

 

  • Forms of Payment: I accept cash, check, and credit cards. Paperless receipts are offered with each transaction. I do not participate with any insurance company plans, workman's comp, or auto.

 

  • Flexible Spending Accounts and FSA Payments: In some cases, a FSA debit card is able to be used as a form of payment for your service. The client has the sole responsibilty of managing the FSA account and understanding its requirements and what is covered. My receipts include date of service, type of service, my NYS license number, the location address and phone number. Refunds will not be given for any service that is paid for with your FSA card that is denied by your FSA company for reimbursement. My receipts are paperless and I do not offer receipt printing. To print your receipt, I recommend the local UPS in Hanover Square or Staples in Big Flats. Many FSA accounts accept emailed receipts at this point, so looking into the details of your FSA or contacting them to see if an email receipt is accepted may be helpful. I recommend contacting your FSA customer service to discuss massage therapy coverage and note that I do not have medical billing codes for my services. There is a $15 fee for service documentation requests, detailed receipts, and paper receipt printing requests.

 

  • Massage Therapy is not a substitute for medical examination or diagnosis.  It is recommended that you see the appropriate licensed health care professional for that service. Massage therapists do not diagnose illness, disease, or any physical or mental disorder, nor do they prescribe medical treatment, pharmaceuticals, offer nutritional recommendations, or perform spinal manipulations.

 

  • Inappropriate conduct is NEVER tolerated and results in the immediate termination of services. The full price of the service scheduled will be charged to your account and you will not be permitted to return to my studio. 

  • It is your choice to receive massage therapy or NMR. My services may enhance the health and well-being of your body and mind.  This includes stress reduction, relief from muscular tension, spasm, or pain, or for increasing circulation or energy flow.

  • ​​Cell Phones: Please set your cell phone & other electronic devices to silent to maintain the serenity of the space at Pure Balance.

  • All Personal, Health, & Medical information is maintained in a confidential manner at ALL times.  Pure Balance Therapeutic Massage PLLC will never share or sell your personal information.

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  • Minors: A signature by a parent or guardian is required on my initial intake form for clients who are under 18.

  • Children are not permitted at Pure Balance unless they are receiving a service and accompanied by an adult. Children may not be left unattended in the waiting area while you are receiving a service.

 

  • Gift Certificates: Gift Certificates are not refundable. They may not be exchanged for cash value and expire 1 year after purchase date. Gift certificates may be used towards any current service at Pure Balance. Left over balances are tracked and carried over for future sessions or you may break up your gift certificate into smaller amounts for multiple uses until you reach a $0 balance. Gift certificates will be charged for late cancellations, late rescheduling, and no show appointments. See policy above.