• I stagger appointments in order to not have clients overlapping in any way between appointments and to have ample time to clean and sanitize between each appointment. The table, surfaces, doorknobs, light switches, poultice steamer, and gua sha tools are all sanitized between each client. A detailed covid-19 agreement form and statement of my policies, cleaning products used, etc at each location will be emailed to my clients for your review before your appointment. I will share that I am vaccinated and wear a mask for all of my work with clients. Regulations continue to change and I will execute the most up to date regulations by NYS in my practice.





  • Please arrive 15 minutes prior to your appointment start time.


  • If your appointment is scheduled for 3:00P, please arrive by 2:45P. This allows us to get settled, review any questions or concerns. We generally spend 5 - 7 minutes for our consultation when you arrive, and the average time for a client to change clothes or to change clothes and use the restroom is 5 - 7 minutes = 14 minutes, which allows us to start your session on time so that you can receive the full appointment that you have scheduled.


  • Arriving 15 minutes before your appointment start time allows time for our consultation which includes reviewing your goals for the day and the opportunity to discuss any changes in medical status, postural assessment, product choices and session design.


  • Late arrivals will limit my ability to offer the complete appointment experience. Late arrivals will not be afforded an extension of the scheduled treatment so that I may accommodate others whose appointments follow yours and so that I can complete the necessary disinfection processes to the room and equipment between each client. Treatments will be rendered only for the remainder of the scheduled appointment time and you will be responsible for the payment of the full service and time that I reserved for you.



  • Your appointment has been reserved specifically for you. I request 24 hours notice to cancel or reschedule your appointment to avoid the cancellation fee.  My policy allows you to cancel or reschedule with no fee when you offer more than 24 hours notice.

  • There is a 50% fee of the reserved service due when you offer less than 24 hours advance notice for your cancellation or rescheduling request. An invoice will be emailed via Square for this fee.

  • Anyone who either forgets or consciously chooses to forgo their appointment will be considered a "no-show".  This results in a full service fee due for the scheduled service. No show = not showing up for your appointment. Any fees you incur must be paid before a follow up appointment with me is scheduled. If you are paying for your service with a gift certificate, the balance due for your late cancel/rescheduling or no show will be charged to your gift certificate and an invoice will be emailed for the missed service scheduled showing the gift certificate balance, or the balance due.


  • Any client that has three cancellations within 2 months will be required to pay a non-refundable retainer fee for the full service amount they are booking for all future appointments to remain on the schedule.


  • I accept cash, check, and credit cards. Paperless receipts are offered with each transaction. I do not participate with any insurance company plans, workman's comp, or auto.

Flexible Spending Accounts and FSA Payments

  •  In some cases, a FSA debit card is able to be used as a form of payment for your service. The client has the sole responsibilty of managing the FSA account and understanding its requirements and what is covered. My receipts include date of service, type of service, my NYS license number, the location address and phone number. Refunds will not be given for any service that is paid for with your FSA card that is denied by your FSA company for reimbursement. My receipts are paperless and I do not offer receipt printing. To print your receipt, I recommend the local UPS in Hanover Square or Staples in Big Flats. Many FSA accounts accept emailed receipts at this point, so looking into the details of your FSA or contacting them to see if an email receipt is accepted may be helpful. I recommend contacting your FSA customer service to discuss massage therapy coverage and note that I do not have medical billing codes for my services. There is a $15 fee for service documentation requests, detailed receipts, and paper receipt printing requests.



  • Massage Therapy is not a substitute for medical examination or diagnosis.  It is recommended that you see the appropriate licensed health care professional for that service. Massage therapists do not diagnose illness, disease, or any physical or mental disorder, nor do they prescribe medical treatment, pharmaceuticals, offer nutritional recommendations, or perform spinal manipulations.


  • Inappropriate conduct is NEVER tolerated and results in the immediate termination of services. The full price of the service scheduled will be charged to your account and you will not be permitted to return to my studio. 

  • It is your choice to receive massage therapy, Thai Herbal poultice massage or the gua sha facial fusion work. My services may enhance the health and well-being of your body and mind.  This includes stress reduction, relief from muscular tension, spasm, or pain, or for increasing circulation or energy flow.

  • ​​Cell Phones: Please set your cell phone & other electronic devices to silent to maintain the serenity of the space at Pure Balance.

  • All Personal, Health, & Medical information is maintained in a confidential manner at ALL times.  Pure Balance Therapeutic Massage PLLC will never share or sell your personal information.


  • Minors: A signature by a parent or guardian is required on my initial intake form for clients who are under 18.

  • Children are not permitted at Pure Balance unless they are receiving a service and accompanied by an adult. Children may not be left unattended in the waiting area while you are receiving a service.


  • Gift Certificates: Gift Certificates are not refundable. They may not be exchanged for cash value and expire 1 year after purchase date. Gift certificates may be used towards any current service at Pure Balance. Left over balances are tracked and carried over for future sessions or you may break up your gift certificate into smaller amounts for multiple uses until you reach a $0 balance. Gift certificates will be charged for late cancellations, late rescheduling, and no show appointments. See policy above.